My professional purpose is to be the leader behind constantly improving, high-functioning, and efficient support teams in tech.  I have lead support teams abroad and locally with a high level of success.  The processes my teams and I have built are both elegant and scalable with a high level of focus on the customer experience with complete documentation so that solutions can be repeatable.  Furthermore, my teams have been both the sources of knowledge for the customer base as well as for the company.

    I have created such teams by combining a strong Servant-Leadership style with a balanced knowledge of business and understanding of people.  People I have worked with describe me as highly compassionate, effective, and detail-oriented.

     I hope to bring my experience in Customer Support Management to your company.  Please see my experience to the right and the link to my resume in the header above.  Feel free to reach out to discuss my experience in more detail.